Anonymous
map-marker Scottsdale, Arizona

Herrasment

Can I get someone to call me at 480-486-**** I rather speak to a person that can help me ! Because they even calling me an asking me not to talk to you guys
View full review
Paul W Awn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Vancouver, British Columbia

Feedback on my drive thru experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A and W Restaurants USA - Feedback on my drive thru experience
Original review Oct 30, 2023
My order was incomplete, I asked for ketchup but youre either too cheap or too greedy to OFFER CONDIMENTS ON A COMBO ORDERED THRU DRIVE THRU!! You think 20$ for a burger would cover incidentals like CONDIMENTS !!! At least I will have a heyday berating your greed and incompetence online.
View full review

User's recommendation: Go elsewhere

Amanda M Lcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redmond, Washington

Train employees better

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We normally have no issues with an A&W restaurants but the one in Oshkosh, WI on West 9th Avenue needs better training. We visited at 1:00:47PM on 10/29/23 Drive thru employee forgot my friends military discount and a manager had to add it on after the transaction was completed. Then we got on the freeway and noticed my friends double cheeseburger was missing so we had to spend time and gas to turn around and go back to the restaurant. Corporate needs to retrain this locations employees to be accurate in the service they provide.
View full review
Kassidee Gew
map-marker Saint Louis, Missouri

Talk to someone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bullying and everything. The manager doesnt do her job right she always takes smoked breaks and not help
View full review
Jennifer L Scr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Howard, Wisconsin

Cod Sandwich

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We were comparing fish sandwiches from all different restaurants. Initially A&W was #1. However recently something changed. The fish was not as large and flaky. It was closer to McDonalds which are awful. Why did you change? Dont change this please!!! Raise the prices BUT dont change the product. We thought it may be one place but we found out it was all A&Ws. Go back to the other fish!! Please
View full review
Cons:
  • Changed the fish sandwich not as good

Preferred solution: The original Fish sandwich back

User's recommendation: Fish sandwich changed not as good.

Bhaskar V Ero

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indore, Madhya Pradesh

You don't have a specific identity

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I would like to give you a suggestion, that is you don't have logo which somewhere not satisfy you're customers and it also somewhere hit's your customers, that this website doesn't even have a logo how unattractive or how unofficial than this website cannot provide us quality of food or it's services will not satisfy our needs either. having a logo is a very important part of a business which specifies the type and how official the business actually is, I am bhaskar verma who can make your website's logo which will directly boost your sells and visitors. would you like to give us an opportunity make logo for your business venture

View full review

User's recommendation: I would recommend this website will provide you the food as per your aspiration and will give you the opportunities to save your balance, currently it is providing several offers you should've give it a try

2 comments
Guest

You are delusional with too much time on your hands. This company has and always have had, a logo. Get some stronger glasses.

Guest

They do have a logo and have had one forever.

View more comments (1)
James M Ysp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Almont, Michigan

Bad management in one of the stores

A and W Restaurants USA - Bad management in one of the stores
A and W Restaurants USA - Bad management in one of the stores - Image 2
I went to the almont MI location about 5pm I ordered two number 3 one number 10 an chicken kids meal an two onion rings I received the bag it only had the burgers I was missing the fries an drinks I asked them where the other food was the girl left the window a man came back he was disrespectful asked me if I wanted to fight an talk to him like I was talking to the Young lady we left with out our food I would like you to look into this matter please an thank you their was a lot more he said but ide rather not repeat it ok thank you
View full review

Preferred solution: I don't know but me an my family were so disrespected

User's recommendation: Do not go to that location

Patrice P Uvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milaca, Minnesota

A&W in Aurora, mn didn't honor coupons

We were just disappointed that they didn't accept coupons. We didn't keep the receipt. We ordered a lemonade shake and a strawberry shake. The lemonade shake was spose to be a $1 off with a coupon. There are other coupons on the same advertisement, too.
View full review

User's recommendation: A great A&W but don't bring coupons.

James M Ysp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Almont, Michigan

Bad management in one of the stores

I've called mutable times the line is always busy poor poor customer service smh my issue still how me an my family was disrespected an how we were treated the company should make it easier to talk to someone to fix my problem I will not be spending anymore money at A&W
View full review
Pros:
  • Good food
Cons:
  • Bad service at that location

Preferred solution: That kid needs to loose his job or get better training he should not talk to ppl the way he did an we left with out all our food all I want is for some one to fix this for me an my family

db d Kzn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Lost Wallet

I left my wallet at A&W in Lexington Michigan today. I live 200 miles from there. I would have to go round-trip 400 miles to retrieve it. Is it possible to have them mail it to me. I called and spoke with them and theyre reluctant and Im supposed to call the manager back tomorrow morning. Can you help?
View full review

User's recommendation: A&W has been awesome. Especially Dave in franchise sales. I didn’t realize I was posting on PissedCustomers. No need for that in this instance. Thanks

Tara J Drw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely bad disrespectful service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A and W Restaurants USA - Extremely bad disrespectful service
The food was overcooked found hair in shake, spent $38 and l would not even feed the food to my do,g
View full review
Loss:
$38
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: Don't eat there

Nehemiah Eku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lubbock, Texas

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They had closed their drive-thru window. I had driven 20 miles, round trip, and got there to a closed drive-thru.

It said I must go inside. I have a huge mobility issue, once I get away from the house, I would have to manually lift and put together my wheelchair. So, very difficult, and NOT something I want to do for a simple fast-food order. I tried to tap on the window the 1st week, and NO ONE would come to the window to tell me how much longer the drive-thru would be down.

I tried to call them that night, and every other day for 2 weeks. NO ONE EVER answered the phone. I tried the customer service number, and it only leads to a number that sounds disconnected. I went ahead and tried it again tonight, hoping that this was just temporary.

I tried calling first, and of course NO ANSWER. I got there and it was still closed down. I tried calling again while I was there, and even knocked on the window. NOTHING!

The WORST part is the absolute lack of resource to even talk to someone. An answer would have been nice. Now, I guess A&W is a thing of the past for me also. No wonder they are floundering!

They can keep their food! I didn't get anything, and I won't be back!!!

View full review

User's recommendation: Let the company wither up. That is where it is headed!

Eric V Dpc

I believe my son got food poisoning

Food poisoning !!!food poisoning food poisoning food poisoning food poisoning food poisoning food poisoning
View full review

Preferred solution: Payment for hospital

Aesha Lbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Monroe, Michigan

Terrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased items didnt get entire order! Called them said they would replace order at any time they had my name Then they refused when I got there
View full review
LINDSAY C Xiy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gerald, Missouri

Family of 5 life size carters with the Cooler

A and W Restaurants USA - Family of 5 life size carters with the Cooler
A and W Restaurants USA - Family of 5 life size carters with the Cooler - Image 2
A and W Restaurants USA - Family of 5 life size carters with the Cooler - Image 3
A and W Restaurants USA - Family of 5 life size carters with the Cooler - Image 4
Hello We have the Family of 5 of the life size carters also has the Cooler, I wanted to Find out if anyone may Be interested in them. Once Again they are life Size and It's the Family of 5 with the Cooler thanks my email is Lcorral@***.com cell 573-466-**** thanks
View full review
TA B Foh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Prescott Valley, Arizona

I want a refund and something done about your rude and inconsiderate employees

I went through the drive thru about 6:30 on Oct 9th for 2 Rootbeer floats and a cup of water. The little dark haired kid that took my order was a jerk. I was pulling up to the window when I saw a dark haired girl making my floats and Sat them on the counter next to the kid as he walked away to shoot the crap with the girl employee and make ice creams and running food to the dinning room completely ignoring the 2 cars in the drive thru almost like it was on purpose. 12 mins I sat in that drive thru and they were NOT busy So my Lg Floats sat there melting away couldn't get anyone's attention. So FINALLY after 12mins the kid comes back to the window starts to give me a total and I just hand the $ to him. I said ya now that there completely melted and they were I said Thanks. The lids weren't even put on right one popped off and I almost lost the whole thing. Then gave me no straws and no spoons. How the he** am I suppose to drink it??? An NO WATER which I asked for!! Place is ridiculous, I will never go back! I can make my own Root beer Floats!! Don't even get me started on their horrible food!! I hope his parents are real proud of the brat they raised! Bad reviews on Social Media, the local paper and word of mouth travel real fast in small towns. Anyone under 18 has no business working with the public they are immature, irresponsible, and have no common sense. This place won't last til the end of next year with the incompetent employees they hire.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article